Dịch vụ bảo trì bảo hành phần cứng hạ tầng CNTT
Statement of Work for parts only and L2 support maintenanceProvides a single technical contact point for all problem escalation and reporting for hardware maintenance during coverage hours.
1. Independent Maintenance Services PREMIUM Standard - Maximum coverage of 7 days a week, 24 hours a day with 4 hours response
2. Unlimited incidents
3. Parts replacement and shipping inclusive to Vietnam Customs.
4. Hardware problem isolation and determination.
5. Remote problem analysis and assistance.
a. Assistance with identifying failing product/component.
b. Assistance with remote problem determination and resolution.
6. Recover system up to hardware functioning level if problem is due to hardware.
Terms & Conditions for parts only and L2 support maintenance
1. Site inspection of the above equipment shall be conducted upon acceptance of quote. Site inspection shall be conducted 2 weeks before the contract commencement. Services shall be provided on best-efforts basis during the 2 weeks period. Alternatively, the system configurations have to be provided for us to be fully ramped up in terms of spare parts.
2. If machines are found in an unacceptable condition for maintenance, they will have to be restored first at a separate charge.
3. Prices quoted are subjected to changes if the model or configurations of the equipment is found to be different after site inspection / system config.
4. Customer must possess valid OS license for the version of OS requiring maintenance support services.
5. Software support is not included.
6. Price quoted does not include any external peripheral/consumables/batteries unless otherwise stated.
